Returns & Exchanges
At COCO by Zara Shahjahan, we strive to ensure your satisfaction with every purchase; however, if you are not entirely pleased, you may return or exchange eligible items within 7 days of delivery.
Initiate Request
Contact our customer care team via email or WhatsApp with your order number and photos of the item to request a Return Authorization.
Quality Inspection
Ensure the garment is unworn, unwashed, and retains all original COCO tags and packaging for approval by our quality assurance team.
Secure Packaging
Pack the item securely in its original box and include the invoice to prevent any damage during the transit back to our warehouse.
Dispatch and Refund
Ship the package using a traceable courier service; once received and verified, we will process your exchange or issue a store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing