Frequently Asked Questions
Everything you need to know about your COCO shopping experience.
What is the delivery timeline for domestic and international orders?
Domestic orders within Pakistan are typically delivered within 3-5 working days. International shipping timelines vary by destination but generally take 7-10 working days via our premium courier partners.
How can I track the status of my order?
Once your order is dispatched, you will receive a confirmation email and SMS containing a unique tracking number. You can use this number on our logistics partner's website to monitor your shipment in real-time.
What is your return and exchange policy?
We offer exchanges for items that are damaged or have manufacturing defects, provided they are reported within 48 hours of delivery. Please note that we do not offer cash refunds, and items must be in their original, unworn condition with tags attached.
Which payment methods do you accept?
We accept Cash on Delivery (COD) for domestic orders, as well as all major credit and debit cards (Visa, Mastercard). For international customers, we offer secure online payment gateways for a seamless checkout.
How do I ensure I select the correct size?
Every product page features a detailed size guide tailored to that specific collection. We recommend comparing your body measurements against our chart to ensure the perfect fit for your COCO ensemble.
Can I cancel or modify my order after it has been placed?
Orders can be modified or cancelled within 12 hours of placement. Once an order has entered the processing and shipping stage, we are unable to make any further changes.